1. Sample Orders

• Development Fee: Sample fees are charged upfront to cover materials, machine setup, pattern programming, and manual labor.

• Sample Fee Credit: Sample fees are non-refundable once sample development has commenced. However, sample fees for approved styles can be credited/deducted from your main bulk production order once the bulk order reaches our Minimum Order Quantity (MOQ).

• Sample Rejection: A sample refund or free re-sampling is only applicable if we fail to execute the sample according to the mutually agreed technical specifications (Tech Pack) provided before project start.

2. Bulk Production Orders

Because bulk knitwear items are custom-manufactured to your exact order parameters, unconditional cancellations, returns, or refunds are NOT accepted once mass production has begun following pre-production sample approval.

• Quality Claims: We stand by our craftsmanship. Claims are accepted solely for manufacturing defects resulting from factory fault (e.g., severe knitting flaws, major dimensional discrepancies outside standard tolerance, or wrong yarn composition).

• Inspection & Notification Period: Clients must inspect all goods and submit a written claim with supporting evidence within 7 calendar days after delivery at the final destination.

• Resolution Methods: Upon confirmation of a manufacturing defect, Anrong Knit will, at its discretion, offer one of the following solutions:

  1. Free re-production or replacement of defective units in the next shipment.

  2. Partial or full refund/store credit applied to future orders for the value of the defective items.

• Liability Limit: Our maximum financial liability for any claim shall not exceed the invoice value of the specific defective garments.

3. Industry Tolerances & Exclusions (Non-Eligible Claims)

Refunds, returns, or compensation claims will NOT be honored under the following circumstances:

• Design/Order Changes: Changes in design, tech pack specs, sizing, yarn composition, or quantity requested after sample or bulk production has commenced.

• Industry Tolerances:

  • Size Tolerance: Minor dimensional variations within $\pm 1.5\text{ cm}$ to $\pm 2.0\text{ cm}$ due to natural yarn elasticity and finishing processes.

  • Color Variation: Slight color shade differences within acceptable commercial standards (Gray Scale Level 4 or above) between lab dips, sample swatches, and bulk dye lots.

• Logistics & Customs Delays: Transit damage, improper handling during shipping, or clearance delays caused by local shipping carriers, freight forwarders, or customs authorities.

• Client Delays: Project delays resulting from late approval of artworks, tech packs, pre-production samples, or delayed deposit payments.

• Product Misuse: Damage or shrinkage resulting from improper washing, dry cleaning, ironing, or storage not following garment care instructions.

4. Shipping, Customs & Import Duties

• Import duties, taxes, local customs clearance charges, and destination handling fees are the sole responsibility of the buyer.

• We are not liable for goods detained, confiscated, or delayed by customs due to buyer non-compliance with local import regulations.

5. How to File a Claim

To initiate a quality defect claim, please submit your request within 7 calendar days of receipt:

1. Send an email to info@anrongknit.com with the subject line: Claim - [Your Order Number].

2. Include clear high-resolution photos and/or videos highlighting the specific defect.

3. Provide a count/summary of the affected quantities.

Our QA team will review your submission and respond with a solution within 2–3 working days.